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GDPR Compliance

Effective Date: January 1, 2026

General Data Protection Regulation

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. This page outlines how we comply with GDPR requirements and your rights as a data subject.

Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: To fulfill service bookings and contractual obligations
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interest: For business operations and service improvement

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request access to the personal data we hold about you and receive a copy of this information.

Right to Rectification

You can request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected.

Right to Restriction of Processing

You can request that we restrict the processing of your personal data in specific situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time.

Data Protection Officer

For questions regarding data protection and GDPR compliance, you can contact our data protection representative at:

Email: [email protected]

Data Processing Activities

We process personal data for the following purposes:

  • Service booking management
  • Customer communication
  • Website functionality and improvement
  • Legal compliance
  • Security and fraud prevention

Data Transfers

We store and process data within Australia. If data is transferred internationally, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods depend on the type of data and purpose of processing.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Address: 427 Collins Street, Melbourne VIC 3000, Australia

We will respond to your request within one month, unless the request is complex, in which case we may extend this period by two additional months.

Updates to This Information

We may update this GDPR compliance information periodically. Any changes will be posted on this page with an updated effective date.

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[email protected]

Melbourne, Victoria, Australia

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